Your Product Manager will schedule a kickoff call with you shortly after you pay your deposit. By the time your kickoff call happens, your PM will have constructed a team that is ready to start your project immediately.
We go to great lengths to find & recruit the best Hackers in the world. Hackerbay was actually designed from the Hacker’s perspective first - as a concierge service to find freedom-loving Hackers interesting work. Since we offer the best Hacker experience in the world, we are able to recruit the best Hackers.
Our Hackers value their anonymity and prefer not to work directly with clients. That is why they’re working with Hackeraby instead of a developer marketplace. We’ve found that adding a product manager between the client and the Hacker team, which often consists of a tech architect, designer, and several developers, makes the process much smoother.
We can’t tell you in advance because we don’t match your project with developers until it starts. The match is an intricate process - we want to assemble the perfect team for your project. We wouldn’t want to show our developers a bunch of NDA-protected projects they might not be working on, so we don’t perform a match until clients make their first payment.
No - we don’t match you directly with Hackers. Instead, we build the optimal team, which may even change over time (if someone gets sick, for example) and you manage that team through a product manager. We aim to provide substantially more value than a matchmaking service.
Agencies and development shops have a lot of overhead and are fundamentally lifestyle businesses, meaning that their focus is on profits. Hackerbay is venturebacked, so our focus is growth & customer satisfaction. We would rather earn a referral from you than take a huge margin!
Sometimes developer marketplaces can beat our pricing with less experienced talent. We’ve seen from personal experience & heard from many of our customers that these projects often go poorly. As is the case with most major buying decisions, you get what you pay for.
Yes, we will happily integrate design work done by any other designer, provided that it is a design that is actually possible to build. There is no fee to integrate designs in PSD or SKETCH format, but designs provided in a flat format may incur a fee.
Hackerbay works with clients of all shapes and sizes, from single-person startups to Fortune 500 enterprises. Our clients span a range of industries, including healthcare, ecommerce, and advertising. Head over to our Case Studies section in order to see some of the projects we’ve built for clients.
As soon as you start your project, we get to work finding the right PM for your needs. Once we’ve found a PM, they will use our artificial intelligence-based platform to put together the best team of designers and developers for your project.
Our projects are divided up into milestones, which are check-in points that occur roughly every two weeks. Milestones give you a chance to review the progress that we’ve made so far, give feedback to your team, and confirm the scope of upcoming work.
Your PM will schedule a weekly call with you to ensure that your project is on track and will send you updates via email at least twice a week. Your PM will also send you work to review at the end of every milestone. It’s important that you review milestones promptly in order to keep your project on schedule.
A bug is any functionality in your product that does not work as specified in your project proposal. Hackerbay is committed to building you an incredibly high quality product, and part of that means making sure that your product has as few bugs as possible. Revisions to intended functionality and feature additions do not qualify as bugs but can be handled through Gigster’s revision process.
Examples of bugs:
- Information that is intended to be saved on your server is lost
- A part of your product that should be available for all users is only accessible by some users
- A page consistently lags when you scroll it or interact with elements on the page
- A screen in an app displays properly on an iPhone 6 but not on an iPhone 5
Examples of changes that do not qualify as bugs:
- Addition of profile pictures to user profiles when the initial spec did not include pictures
- Layout changes for the home screen of the product
- Simplifying a photo posting flow based on user feedback
While you’re using your product, you may find that there are parts of your product that you would like to change or make additions to. We’re happy to perform revisions to work that is part of the initial project scope, but we need to limit revisions in order to guarantee that projects are delivered in a timely fashion. Work that is not part of the initial scope of a project may require additional payment for Hackerbay to deliver it. Examples of revisions:
- Adding new filter criteria to a list of items
- Storing additional user data for users who have logged in via Facebook
Unfortunately we work with so many different customers that it is impossible for us to sign everyone’s NDA. The legal & compliance overhead is cost prohibitive. Rest assured the NDA we provide is standard & fair for all parties.